Purchasing Enquiries
Do you have a minimum order quantity?
We do not have a minimum quantity. We offer a flat rate shipping fee of $15 for all wine bottle orders within Australia. Free shipping applies to orders of 12 bottles or more. Wines can be ordered in mixed or straight dozen lots.
How do I know my order is confirmed?
You will receive an email confirming your order within 30 minutes. If you have not received this email confirmation within one hour of your purchase, please contact us. Alternatively, log in to your account to check My Orders. If you do not have an account yet, you can create a new account.
What payment types do you accept online?
- Credit Cards (including Visa, MasterCard, American Express)
- Paypal
- Digital wallet payments (including Apple Pay, Shop Pay, Google Pay
- Passport Vouchers / Points
- Gift Cards
How do I change my order after purchasing?
We process and pack your order as fast as possible. As long as your order has not been shipped, we will do our best to modify your order. To update your order, contact us.
Can I purchase wine as a gift?
Choose your wine and add to your Shopping Cart. When you checkout you will be asked to confirm details. At this stage you can change the delivery details to those of the intended gift recipient and add a note in the 'Order Instructions/Comments' box to let us know it's a gift. We can also include a personal note - just add your message into the 'Order Instructions/Comments'. We will gift wrap the order for you.
Gift subscriptions and Gift cards are also available online.
What is our return or exchange policy?
We are confident that our products represent good value for money and we guarantee every product you buy. If you are not satisfied with your purchase you must notify us within 7 days of receiving your package. For our complete refund policy, please see our Terms and Conditions.
How do I know it is safe to shop with you?
We value your privacy and personal online security. We do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested. Learn how we keep your details safe on our Privacy Statement.
Our payment gateways eWAY and PayPal are tier-one PCI DSS compliant
How long does delivery take?
We aim to dispatch all orders within 2 business days.
Tracking numbers are provided by email at the time of shipment so you can track your order directly with our courier.
Although every effort is made to ensure you receive your order on time, there could be circumstances beyond our control. If your product has not arrived by the estimated delivery time, please contact us.
Where can you deliver to?
Handpicked Wines can deliver non-perishables directly to your home or office within Australia.
What if I am not home when my order arrives?
The courier will leave a missed delivery card with details on how to rearrange for delivery.
Do you offer International Shipping?
The online store currently only ships domestically within Australia. Handpicked offers an extensive China Home delivery service. We are looking to expand this globally.
General Enquiries
Have a question about an order or need wine advice?
Please call us (11am-8pm) on (02) 9392 9190
Or email our customer service team at cellardoor@handpickedwines.com.au